We aim to have satisfied patients and to resolve any complaints efficiently, effectively and politely. If we've fallen short, please let us know - we take complaints seriously and use them to improve our care and service.
We take complaints seriously. We investigate them in a full and fair way, take great care to protect your confidentiality, and learn from them to improve our care and service. We will never discriminate against patients who have made a complaint, and we're happy to answer any questions about this procedure.
If you're not entirely satisfied with any aspect of our care or service, please let us know as soon as possible so we can address your concerns promptly. We accept verbal complaints as well as written ones.
How to Make a Complaint
Karen Adams is our Complaints Manager and will be your personal contact throughout the process.
Malcolm Road, Tangmere, Chichester, West Sussex, PO20 2HS
If you have an NHS complaint and don't feel you can raise it directly with us, you can write to NHS England at england.contactus@nhs.net, with 'For the attention of the complaints team' in the subject line.
What Happens Next
Verbal complaints: We aim to resolve within 24 hours where possible.
Written Complaints
1
Karen will send an acknowledgement letter within 3 working days
2
We aim to provide a full written response as soon as practical
3
If the investigation takes longer than expected, Karen will contact you at least every 10 working days with an update
The Outcome
When the investigation is complete, you'll be informed of the outcome in writing. The response addresses each of your concerns clearly.
You'll be invited to a meeting to discuss the results and any practical solutions. These could include:
Replacing treatment
Refunding fees paid
Referring you for specialist treatment
Other solutions that meet your needs and resolve the complaint
If You're Still Not Satisfied
If you're dissatisfied with our response, you can take the matter further. The relevant external bodies are:
GDC Private Dental Complaints Service
For private treatment. Contact within 12 months of treatment, or within 12 months of becoming aware of the issue.
We regularly analyse patient complaints to learn from them and improve our services. We always welcome feedback, comments, suggestions and complaints - whether things have gone well or not.
If you've had a particularly positive experience, we'd also welcome a public review to help future patients.
Tangmere Dental Care
Tangmere Dental Care, Chichester, West Sussex
Get in Touch
If you would like to book an appointment or ask a question about a treatment, complete the form below and one of our team will call you back.
Tangmere Dental Care is a private dental practice combining advanced technology with prevention-led, holistic care. Our mission is to help patients across West Sussex maintain healthy, durable smiles for life.
